Customer Success Representative

Hey there! Were looking for a Customer Success Representative to join our team!

In this role, youll support our Customer Success operations by ensuring smooth client communication, accurate process execution, and an excellent service experience. Youll play a key role in helping us maintain strong relationships with our clients and talents, ensuring their needs are met efficiently and with care.

100% Remote role
Reporting to Argentina
Full time
Advanced English

A bit about us

Athyna is a Global Talent Platform, helping align world-class talent with the best employment opportunities across the globe.

We believe in the future of work. Thats why were a 100% remote, globally distributed team. We believe in people, and we value freedom, integrity, quality, and sustainabilityand weve built a culture that reflects it. With an engagement score of 91.5% (yes, seriously), we dont just talk culturewe live it.

Job description

As a Customer Service Representative, youll be part of the Customer Success team, providing day-to-day support to ensure seamless experiences for our clients and talents. Youll handle communication, data tracking, and follow-up tasks that help strengthen relationships and maintain the quality standards that define Athyna.

Key responsibilities

Communicate clearly with clients and talents on routine updates and requests.
Track client interactions and updates accurately in our systems.
Support onboarding and retention processes by completing follow-ups and status checks.
Prepare short reports and updates on client health, adoption, and satisfaction.
Escalate client issues appropriately and provide context to managers for resolution.
Collaborate with peers and other departments (Sales, Ops, Finance) to ensure alignment.
Contribute to team projects and help identify opportunities to improve client workflows.
Conduct regular communication with SMB clients and talents, ensuring their goals are known and met.

The successful applicant

English at a near-native level (oral and written).
1+ year of experience in Customer Support, Client Success, or a related role.
Motivated to hold excellent meetings that bring value to clients and talents regularly.
Great communication skills, enjoying meeting new people, and learning about their goals and more.
Strong analytical problem-solving and project management skills.
Ability to thrive in a dynamic startup environment youll have guidance when you need it, but youre also goal-oriented and can execute independently.
Highly organized, detail-oriented, and proactive.
Willingness to collaborate and assist whenever, wherever needed.
Familiarity with tools like HubSpot, Notion, or similar CRMs is a plus.

Benefits we offer

30 days paid leave each year to refresh.

Enjoy all your local public holidays.

Your birthday also, that one is on us.

If you have a kiddo, we have mum and dad covered with our Parental Leave Policy.

Work part-time from the beach under our Digital Nomad Policy if you like.

Enjoy English classes provided by us if you are a non-native speaker.

We have a budget for learning and development opportunities.

Enjoy our Meeting Free Friday policy.

Healthcare cover.

Co-work passes to get out of the house from time to time.

We will gift you equity stock in the company.

We are currently taking applications so if this role sounds like you let us know. Seriously, people dont apply when they dont feel confident. Dont let that be you. Throw your hat in the ring.

Were excited to dive into this one.